Complaint and Grievance Policy

We undertake to deal with complaints fairly, providing advice and guidance for a satisfactory and unbiased outcome.

If you are unhappy with any aspect of the service provided by us, you should discuss this directly with a member of the program team. If you are unhappy with the outcome of the discussion you should lodge a written complaint with the CEO  outlining the reason for dissatisfaction. Your complaint will be reviewed and a written response will be provided within five days of receipt.

 Declarations: You will also be required to sign the following document: (you will be given a hard or electronic copy of them):

  • Consent to Use And Disclosure of Personal Information to The Department of Education and Communities and Other Government Agencies